Curiosity and Innovation

I’m clumsily typing this post on our new iPad (we’ve been getting requests to develop apps for the iPad, so I thought it was a good enough excuse to buy one to see what they’re all about!). But this post isn’t specifically about the iPad–it’s about Apple…

I bought my iPad from an Apple store. I didn’t order it online, and I didn’t just run down to the nearest big box electronics store. Both of these options would have been easier and more convenient. I specifically held out until I could make a trip to an Apple store because every time I’m in one I have a great experience and I learn something new.

This time was no different. I learned about their in-store ordering and delivery system, which allows the “genius” who you get assigned the minute you walk through the door, to complete the order on any of the available devices in the store and get it hand delivered to you in a matter of minutes by a runner from the back warehouse. And while you wait the minute or so to get your new equipment, it leaves a perfect opportunity to ask any last minute questions or shop for the must-have accessories.

Once the equipment arrives, and you have your accessories picked out, they scan your loot with tricked-out iPhones that process the order and credit card payment. And then you’re on your way, with the sales person who guided you throughout the entire process and never left your side for one second, walking you out the door.

Talk about seamless. And reassuring. Exciting. Addicting. Profitable!